Terms and Conditions




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Terms and Conditions

All orders placed on the PaperArtsy.co.uk website are processed by PaperArtsy and as such are subject to the following terms and conditions.

Please note: any transaction placed via the PaperArtsy website will show up as PaperArtsy on your bank statement.

Ordering Products from PaperArtsy

Price

Payment

Availability

Delivery

Our Responsibilities

Contacting Us

Returns

We at PaperArtsy are confident that all of our customers will be very happy indeed with their purchases from us, however we realise there may be occasions where you wish to return an item. We have designed our return policy to be as simple as possible; these terms do not affect your statutory rights.

Faulty Products

We take every step possible to ensure our goods reach you in perfect condition, however, should an item arrive in a faulty or damaged condition we will replace it free of charge or provide a full refund. In order to receive a refund or replacement the item/s must arrive at the postal address below within 28 days of receipt.

If you are returning a faulty product, or one which arrived to you in a damaged condition we will refund the postage costs, please obtain proof of postage from your post office so we know how much to refund.

Unwanted Products

If you change your mind about a purchase after it has been dispatched please return it us within 7 days of receipt in an unused state, still in original packaging where applicable and we will happily refund you the price you paid for the order. We can not refund P&P costs on orders which are returned simply because they are not wanted. If your order qualified for free postage and you are returning the whole order because it is unwanted we will refund the full cost of the order minus the exact postage costs incurred by us.

Once we receive your returned item and are happy that it is unused and in good condition (as it was when it was delivered to you) we will refund your payment within 28 days.

How to return your goods

Return your goods to the address below making sure to include either a copy of your invoice, or a note with your order number and name on as well as a note explaining why the item has been returned.

Please use a secure delivery method to return your items, such as Royal Mail Recorded Delivery which needs to be signed for upon arrival. The items will be your responsibility until they reach us.

Returns Address

PaperArtsy
42A Toutifaud
Couze-et-Saint-Front
24150
FRANCE

+33 (0)7 61 16 13 78

Please Note: If you don't include a copy of your invoice or note with your order number on we won't know who has sent the items to us and you won't receive your refund.